Catering orders will be fulfilled starting April 29th, 2025.

Please scroll down for more information.

CATERING FAQS

DO YOU OFFER DELIVERY?

We are able to offer delivery within a 2 mile radius of our bakeshop for a nominal fee if your event falls within the time frame of 9am - 1pm Tuesday through Friday. Of course, if you tell us when you need it, we will have it ready for you to pick up at your convenience.

HOW MUCH NOTICE DO YOU NEED?

For guaranteed acceptance and delivery of your order, the more notice the better! Within reason we can accommodate some orders with 2-3 days notice at the very least. Please be aware that our business days in regards to catering services are Tuesday through Friday. So, in example, if your event falls on a Tuesday, the order must be placed on the previous Wednesday at the very latest.

HOW DO I PLACE THE ORDER?

You can place a catering order with us by emailing catering@crustncrumbles.com. At the moment, we are not able to accept catering orders over the phone or in person at the bakeshop. We are working on building an online ordering system!

CAN I CUSTOMIZE MY ITEMS?

We are only able to offer limited customization to our catering menu. For the assorted pastry boxes on the breakfast offerings (croissants, muffins, scones), we can help with doing more or less of certain flavors. We are unable to customize any components on our lunch sandwich menu at this time.

DO YOU OFFER TABLES, CHAIRS, LINENS, STAFFING, AND CLEAN-UP?

Since we are not a full-service catering company, we typically do not provide tables, chairs, linens, staffing, or clean-up for your event. We are happy to assist with minor set-up of your order upon delivery.

DO YOU OFFER PLATES, NAPKINS, AND UTENSILS?

Yes! We are happy to provide disposable plates, napkins, and utensils for your event. 

HOW DO YOU TAKE PAYMENT?

After you submit your catering order, an email invoice will be sent to you. You are able to pay this online with a credit card. We require pre-payment for all catering orders in advance of the event. We provide a receipt with delivery and can email a copy upon request.

WHAT IF I NEED TO CANCEL MY ORDER?

We ask for at least 48 hours notice for all order cancellations. Orders cancelled within 24 hours are subject to a cancellation fee of 25% of your order total. There are no refunds given for orders placed within the minimum notice timeframe (3 days) and then cancelled.

ARE THERE EXTRA FEES?

There is a $10 delivery and set up fee for order deliveries within a 2 mile radius of our bakeshop. We are located at 116 N. Madison St. Rockford, IL 61107. Depending on the location of your event, there may be a facility service charge fee that is location-specific. Please note that we are only able to cater at facilities where we have a catering agreement in place.

WHAT IF MY GROUP IS TAX EXEMPT?

We will need documentation of the tax-exempt status of your organization to provide tax exemption before your order is delivered or picked up. Please include these forms as an attachment when initially placing an email order. We are unable to refund tax after an order has been completed and the card has been charged.